Skip to main content

jobRoutr Support

Welcome! We're here to help you get the most out of jobRoutr, the complete pool service management solution.

Common Questions​

Getting Started​

How do I create an account? Visit our Create User Account guide to sign up and get started with jobRoutr.

How do I set up my organization? Follow our step-by-step Create Organization guide to configure your business settings.

Can I invite my team members? Yes! Check out Invite Your Team to learn how to add technicians and staff to your account.

Integration & Setup​

Does jobRoutr integrate with QuickBooks? Yes! jobRoutr seamlessly integrates with QuickBooks Online. See our Connect QuickBooks guide for setup instructions.

How do I configure email notifications? Visit our Configure Email documentation to set up automated customer notifications.

What mobile devices are supported? jobRoutr works on iOS and Android smartphones and tablets. Download the app from the App Store or Google Play.

Using the App​

How do technicians view their routes? Technicians can view and navigate their optimized daily routes directly in the mobile app.

Can technicians complete jobs offline? Yes! The mobile app works offline and syncs data when an internet connection is available.

How do I add photos to a service? Technicians can capture and attach photos directly within the job details screen in the mobile app.

Billing & Account​

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover) securely processed through Stripe.

Can I change my subscription plan? Yes, you can upgrade or change your plan at any time from your account settings.

Is there a free trial? Yes, there is a 30 day free trial period.

Technical Requirements​

Mobile App​

  • iOS: Requires iOS 15.0 or later
  • Android: Requires Android 8.0 or later
  • Internet connection required for initial setup and data sync

Web Dashboard​

  • Modern web browser (Chrome, Safari, Firefox, Edge)
  • Stable internet connection

QuickBooks Integration​

  • QuickBooks Online subscription
  • Admin access to your QuickBooks account

Contact Us​

Need additional help? We're here for you!

Email Support​

📧 support@jobroutr.com

Send us a detailed message and we'll respond as quickly as possible. Please include:

  • Your account email or organization name
  • Detailed description of your question or issue
  • Screenshots if applicable
  • Device type and operating system (for mobile app issues)

Response Times​

  • Business Hours: Monday - Friday, 9 AM - 5 PM EST
  • Typical Response: Within 1 business day
  • Urgent Issues: We prioritize critical bugs and account access issues

Social Media​

Stay connected and get updates:

  • Follow us for tips, updates, and announcements
  • Share your jobRoutr success stories

Feature Requests​

Have an idea to make jobRoutr better? We'd love to hear it! Send your feature requests to support@jobroutr.com with the subject line "Feature Request".

Additional Resources​

Last updated: November 2025

jobRoutr - Smart pool service management software that helps you work smarter, not harder.